Terms and Conditions

  • United States
    We strive to ship in a timely manner. All orders are shipped F.O.B. Broomfield, Colorado, and shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges, and C.O.D. fees.  Back orders are shipped per your instructions. Please feel free to contact your Sales Representative with any questions.

    New Accounts
    For New Accounts, all orders are shipped C.O.D., secured funds (money order or cashier's check) or credit/debit card (MasterCard, Visa, Discover, or American Express).  Application for credit starts with completing our credit application.  Call to your Sales Representative for more details.

    Late Payments
    All pending orders will be held until payment is received.  Finance charges of 1.5% per month (APR 18%) will be charged on past due balances.  Late payments can cause your terms to be changed to C.O.D., secured funds, prepaid, or credit/debit card.  Any costs incurred by Eldorado in the collection of an account, such as agency fees, attorney fees, or court costs will be charged to the debtor.

    Returned Checks
    Returned checks will cause your account to be immediately placed on C.O.D. secured funds, prepaid, or credit/debit card status.  There is a $25 charge for each returned check.

    Back Order Policy
    Please contact your Sales Representative regarding how your back orders should be handled for your account.

    info@sensualembrace.com

    Garment Return Policy
    All sales are final due to health laws.  Please check our size charts.  Any garments returned to Eldorado will be disposed , returned to you at your cost, or placed in your next order.

    Seasonal Items Return Policy
    Seasonal items with manufacturing defects must be reported within 30 days from receipt.  Halloween, Christmas, and Valentine's Day items are considered seasonal.  All sales are final.  Any seasonal items returned to Eldorado will be disposed, returned to you at your cost, or placed in your next order.

    Defective Product
    Products with manufacturing defects must be reported within 30 days from receipt. Contact your Sales Representative regarding a replacement or return. All returns require a Return Authorization Number.  There will be no credit on any items returned that were not purchased from Eldorado.

    Refused/Returned Order
    Refused or returned orders can be shipped for an additional shipping charges. Orders returned will only be reshipped after prepayment. You will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

    Damaged/Shortages
    Concealed damage or shortages must be reported to Eldorado within 48 hours from the receipt of goods. A claims form is included with each packing slip.  If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your Sales Representative with the reference number assigned by the carrier and we will process the claim for you.